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New 9-1-1 service available for local DHHSI community

Post Date:July 26, 2017 8:51 am

FORT SASKATCHEWAN, ALBERTA, (July 26, 2017) – As of August 1, 2017, text with 9-1-1 service will be available in the City of Fort Saskatchewan for the deaf, hard of hearing or speech impaired (DHHSI) communities via their mobile phones in an emergency.

Residents who previously used Teletype Terminal (TTY) and Telecommunications Device for the Deaf (TDD) technology on landlines for emergency calls can now use a mobile device to communicate with a 9-1-1 dispatcher so long as the mobile device is registered with the respective wireless service provider. A phone call is required to initiate the 9-1-1 call; when it's acknowledged by the 9-1-1 dispathcer that the mobile device has been registered, the emergency call will switch to text based.

Text with 9-1-1 is only intended to be used by members of the DHHSI communities and will not be available to the general public. This service is only intended for the deaf, hard of hearing or speech impaired communities.

To receive this service, residents who are deaf, hard of hearing or speech impaired must register their mobile phone with their wireless service provider before using Text with 9-1-1. Calls to 9-1-1 from an unregistered phone will not be identified as needing to use Text with 9-1-1 service. Mobile phones must also be compatible to meet Text with 9-1-1 requirements.


Fort Saskatchewan is a vibrant economic and cultural hub located just 15 minutes northeast of Edmonton on the banks of the North Saskatchewan River. Home to more than 25,500 people, the City proudly manages state of the art recreation, culture and historic amenities including 75 km of outdoor trails, a performing arts theatre and fitness centre within the Dow Centennial Centre and the 1875 – 1885 NWMP Fort Representation in historic downtown.

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