Accounts and Billing
NOTICE: Utility Bill Changes Effective April 1, 2021
In an effort to reduce both the environmental impact of paper printing and the costs associated with mailing monthly utility bills, the City of Fort Saskatchewan is moving to paperless billing effective April 1, 2021.
For those residents who choose to continue with paper billing, and have home internet access, the City will be implementing a fee of $1.05 per bill for the printing and mailing of paper utility bills. We encourage all residents, who are able, to sign up for e-Billing online before March 31, 2021.
If you have tenants at your property and have a copy of the utility bill being mailed to the service address in C/O Occupant, you can still set up the account for e-billing. The C/O Occupant status will be removed from the account and a copy of the bill will be emailed to you, the property owner, each month.
We ask any residents who need additional assistance, or for those who do not have home internet access to please contact the Utility Billing Department at 780-992-6178.
Residents who do not have access to home internet and would like to apply for an exemption to the fee for a paper copy of the monthly utility bill, please complete the Utility E-billing Exemption Application Form.
Go paperless today and you could WIN a Utility Bill credit of $250!
Contest runs until March 31, 2021. Credit will automatically be added to the April utility bill.
View all contest rules and sign up for utility e-Billing today!*
*If you are already signed up for e-Billing, you will automatically be entered into the draw
Account Information
Account setup/closing |
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Please provide 5 working days' notice to the Utility Billing Department before services are connected or disconnected. Fill out the Utility Account Setup OR Account Closing Form Online OR |
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Accessing your account online |
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Owners can keep track of billing and payment information online by registering your account in Virtual City Hall. What information is available online?
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Moving? |
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If you are moving from a property please remember that:
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Rental properties |
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Renters cannot set up new utility accounts. All residential utility accounts must be set up in the registered owners name as per the Utility Bylaw amendment [link to Utility Bylaw]. If you have a rental property in Fort Saskatchewan please be aware that:
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Paying your bill |
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Billing informationYour utility bill includes water, sewer, and solid waste. Bills are mailed out on or around the 23rd of each month and are due on the 15th of the following month. Download the Utility Rates and Billing Schedule or view our Rates and Schedule page for more information. Note: If you have not received your bill within seven days of the mailing date, please contact the Utility Department.
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Overdue Payments |
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Utility bill payments must be received on or before the due date indicated on your bill. A 2.5% penalty is applied to outstanding accounts. Failure to pay your utility bill may result in a service disconnection. |
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Utility Disconnection Notices |
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Accounts 60 days past due will receive a notice of disconnection. A $31.50 fee applies to disconnection warning notices. If your water services are disconnected, there will be additional fees and charges that will apply and must be paid along with the outstanding balance on your account prior to services being restored. |