Accounts and Billing

NOTICE: Utility Bill Changes Effective April 1, 2021

In an effort to reduce both the environmental impact of paper printing and the costs associated with mailing monthly utility bills, the City of Fort Saskatchewan is moving to paperless billing effective April 1, 2021.

For those residents who choose to continue with paper billing, and have home internet access, the City will be implementing a fee of $1.05 per bill for the printing and mailing of paper utility bills. We encourage all residents, who are able, to sign up for e-Billing online before March 31, 2021.

If you have tenants at your property and have a copy of the utility bill being mailed to the service address in C/O Occupant, you can still set up the account for e-billing. The C/O Occupant status will be removed from the account and a copy of the bill will be emailed to you, the property owner, each month.

We ask any residents who need additional assistance, or for those who do not have home internet access to please contact the Utility Billing Department at 780-992-6178.

Residents who do not have access to home internet and would like to apply for an exemption to the fee for a paper copy of the monthly utility bill, please complete the Utility E-billing Exemption Application Form.

Go paperless today and you could WIN a Utility Bill credit of $250!

Contest runs until March 31, 2021. Credit will automatically be added to the April utility bill.

View all contest rules and sign up for utility e-Billing today!*

*If you are already signed up for e-Billing, you will automatically be entered into the draw

Account Information

Account setup/closing

Please provide 5 working days' notice to the Utility Billing Department before services are connected or disconnected.

Fill out the Utility Account Setup OR Account Closing Form Online

Download the Utility Account Setup/Move In Form

Download the Utility Account Closing/Move Out Form

Accessing your account online

Owners can keep track of billing and payment information online by registering your account in Virtual City Hall.

What information is available online?

account status and balances
transaction history
view utility bills online
make payments
sign up for utility e-billing

Moving?

If you are moving from a property please remember that:

Utility account numbers are linked to the property address, NOT the customer name.
If you move to a new property in Fort Saskatchewan, your account number will change.
If you pay your bill online or by telephone banking, please update your new utility account number with your financial institution.

Rental properties

Renters cannot set up new utility accounts.

All residential utility accounts must be set up in the registered owners name as per the Utility Bylaw amendment [link to Utility Bylaw].

If you have a rental property in Fort Saskatchewan please be aware that:

All new utility accounts are held in the property owner's name only.
It is the property owner's responsibility to ensure balances are paid.
The City can send a copy of the utility bill to the property address for the renter/occupant, but the owner is still responsible for the bill. The owner must complete the Renter Authorization Form to have a copy sent to the renter.
Management companies must complete the Management Company Authorization Form to receive the utility bill.

Paying your bill

Billing information

Your utility bill includes water, sewer, and solid waste. Bills are mailed out on or around the 23rd of each month and are due on the 15th of the following month.

Download the Utility Rates and Billing Schedule or view our Rates and Schedule page for more information.

Note: If you have not received your bill within seven days of the mailing date, please contact the Utility Department.

e-Billing

Residents who choose to continue with paper billing will be charged a fee of $1.05 per bill for the printing and mailing of paper utility bills.

Online

You can now pay your utility bills online at Virtual City Hall. Use our step-by-step instructions to activate your account.

You can also pay online through your financial institution using your seven digit account number. To avoid late charges, allow seven days for processing.

Pre-authorized payment plan

The Fort Electronic Payment Plan is a convenient way to pay utility bills and taxes.

To set up pre-authorized payments you must complete the Fort Electronic Payment Plan Agreement and drop off the form, with a void cheque, to Fort Saskatchewan City Hall.

Phone

Pay by phone using VISA or MasterCard at 780-992-6228. Please have your account information ready before calling.

You can also pay by phone through your financial institution using your seven digit account number. To avoid late charges, allow seven days for processing.

In Person

You can pay in person at your financial institution. To avoid late charges, allow seven days for processing.

You can also in person at one of the following City facilities:

Mail

Mail your cheque, payable to City of Fort Saskatchewan, and enclose the remittance portion of your utility bill to:

City of Fort Saskatchewan
10005 102 Street
Fort Saskatchewan, AB T8L 2C5

After hours

Use the City Hall Drop Box located at the top of the exterior front stairs.

Overdue Payments

Utility bill payments must be received on or before the due date indicated on your bill. A 2.5% penalty is applied to outstanding accounts. Failure to pay your utility bill may result in a service disconnection.

Utility Disconnection Notices

Accounts 60 days past due will receive a notice of disconnection. A $31.50 fee applies to disconnection warning notices.

If your water services are disconnected, there will be additional fees and charges that will apply and must be paid along with the outstanding balance on your account prior to services being restored.