COVID-19

Help Prevent the Spread

Do I need to self-isolate?

Current situation

The City of Fort Saskatchewan is monitoring the novel coronavirus (COVID-19) situation in Alberta. The City has taken the following steps and continues to revise services in these unprecedented circumstances.

Sign up for Fort Sask Alerts

Closures

The City's Culture and Recreation facilities and all playground structures are closed indefinitely. Park spaces around playground structures, trails and the dog park remain open to the public.

Facility closures include:

  • Alberta Lottery Art Gallery
  • Dow Centennial Centre Recreation and Culture amenities, including:
    • the fitness centre, soccer field, gymnasium and ice arena, childminding and indoor play centre, Waiward Steel Pottery Guild, Pivotal Physio, and Apulia Catering.
    • the building remains open for Dairy Queen and Booster Juice: Monday-Sunday, 8am-8pm (subject to change)
  • Fort Heritage Precinct
  • Fort Saskatchewan Curling Rink
  • Fort Saskatchewan Gymnastics Centre
  • Fort Saskatchewan Public Library
  • Fort Saskatchewan RCMP and Municipal Enforcement Services building; visitors can call from an external phone on the building to discuss their service needs. More information on detachment service changes
  • Harbour Pool
  • JRC Arena
  • Pioneer House
  • Royal Canadian Legion
  • Shell Theatre
  • Sportsplex Arena

Community Supports

To help residents through this difficult time, we have added a list of activities that might help pass the time.

Check out our Community Wellness page

We have also compiled a list of Community Support information for residents, including information on counselling, family support, grocery delivery and pickup, and more.

Check out our Community Supports List

Financial Support

In an effort to support residents and businesses during the COVID-19 response, the City of Fort Saskatchewan is waiving late fees and penalties on utility bills (water, sewer and waste) for the next 90 days (March 23 – June 22, 2020).

We encourage all of our customers to keep accounts in good standing. We will continue to send the utility bills each month. Please contact the City’s utility billing staff at 780-992-6200 or by email at utilityclerk@fortsask.ca as soon as possible if you need to make these arrangements.

More information on Utilities and Tax Payments during the COVID-19 response

Anyone experiencing financial challenges is encouraged to access provincial and federal supports.

The Alberta Government is providing financial support to Albertans through its Emergency Financial Assistance program. Canadian workers and businesses can also access support outlined in Canada’s Economic Response Plan.

Local Businesses

For our local business community, we have created a COVID19 Resources for Businesses page and will continually update it as more information becomes available.
Online Services

We recommend calling before visiting any City administration building to see if we can assist you over the phone or online.

To enhance social distancing, you can access the following City services online:

Programs and Memberships

Registration for all 2020 Spring programs in City facilities are cancelled. Registration for summer programs will remain open at this time.

All monthly and annual facility memberships will be suspended during the closure. If you wish to request a refund, please contact the facility as administration staff are available to answer your questions.

Workout of the Day - Life Fitness

For as long as facilities are closed, Life Fitness is offering their Workout of the Day with Digital Coach free of charge!

Register at go.lifefitness.com/wod to gain access to three different workouts each day

  • Bodyweight WOD;
  • Small Accessories WOD; and
  • Strength, Flexibility, Restore WOD.
Resources
 Get your facts from reliable sites:
What is Coronavirus (COVID-19)?

Coronaviruses are a large family of viruses that circulate in animals including humans and may cause illness in them. Human coronaviruses are common and can range from mild illnesses such as the common cold, to severe illnesses such as Severe Acute Respiratory Syndrome Coronavirus (SARS CoV) and Middle East Respiratory Syndrome Coronavirus (MERS CoV).

Protect and prevent the spread

Influenza and other common viruses remain the most likely cause of a respiratory infection. To protect yourself and others:

  • use good hygiene practices, such as frequent handwashing
  • cover coughs and sneezes
  • avoid touching eyes, nose and mouth with unwashed hands
  • stay at home and away from others if you are feeling ill
  • individuals with concerns about symptoms should call Health Link (811) unless severely ill in which case you should call 911 and inform the operator that you suspect COVID-19
  • live your life – a balanced diet, enough sleep and good fitness levels may help prevent catching the virus and will help with a quicker recovery, if caught

Download a Help Prevent the Spread poster 

Shell Theatre

At the Shell Theatre, we are doing our best to work with the artists and groups to re-schedule events for when it is safe to do so. All shows that were scheduled up to June 30th have either been cancelled or postponed as noted on our Shell Theatre Events page.

If your event has been postponed
Please hold on to your tickets until new dates are announced by email and social media. At that time, you can decide to keep the same tickets for the new date or obtain a full refund.

If your show has been cancelled
We will be in touch with you directly and you will be refunded the full amount of the ticket. Please allow up to 30 business days for the refund to be processed.

Shell Theatre Staff

Toilet Paper and Non-Flushables

A reminder to residents: Please do not flush facial tissues, paper towel, pre-packaged disinfecting wipes, flushable wipes or latex gloves down the toilet. Flushing products other than toilet paper can cause serious clogs in your home plumbing and city infrastructure.

We ask residents to follow our procedures for curbside collection of recycling, organics and garbage.

Transit

Fares Temporarily Suspended
All public transit is now FREE. In response to the COVID-19 pandemic, Fort Sask Transit is temporarily suspending fares for all transit services effective March 27, 2020. This applies to Local routes 582, 583, 584, and route 580 to Edmonton’s Clairview Station.

Refunds and Reimbursements
Customers who have already purchased their April passes through retailers, will have options to exchange their April pass for a future monthly pass at City facilities once they resume regular operations, or request a refund.