COVID-19

The City of Fort Saskatchewan is monitoring the novel coronavirus (COVID-19) situation in Alberta. The City is taking the following steps and continues to revise services in these unprecedented circumstances.

Alberta's Relaunch Strategy

Alberta’s Relaunch Strategy puts safety first while gradually reopening businesses, resuming activities and getting people back to work.

Stage 1 in the Fort

The City has approved control measures that can be put in place to reopen some amenities allowed in Stage 1.

At this time, services for the following have been appropriately adapted to meet the Stage 1 guidelines:

  • Basketball courts
  • Golf Course
  • Lions Campground
  • Playgrounds
  • Skatepark
  • Tennis and Pickleball courts

Users must follow the guidelines posted at each site:

  • Please follow all Alberta Health Orders.
  • Wash your hands at home before and after visiting a playground.
  • Carry and use hand sanitizer while visiting the playground.
  • Keep at least 2 metres distance from other users who are not from your household.
  • Do not visit a playground/skatepark if you or any member of your household has any symptoms of COVID-19.
  • Consider returning at another time if the area is crowded.

Check out the Relaunching Sports, Playgrounds and Open Spaces poster for more information

We must continue to be vigilant to keep our community safe

  • Practice physical distancing (two metres apart)
  • If you cannot maintain physical distancing, wear a non-medical mask
  • Avoid touching commonly touched surfaces, such as rails
  • Stay home if you are sick or displaying any symptoms of COVID-19
  • Indoor gatherings of over 15 people remain prohibited
  • Outdoor gatherings of less than 50 people where physical distancing of 2m can be maintained are now permitted

Closures

Facilities

The City's Culture and Recreation facilities are CLOSED indefinitely. Facility closures include:

  • Alberta Lottery Art Gallery
  • Dow Centennial Centre
    • Including: Waiward Steel Pottery Guild, Apulia Catering, Dairy Queen and Booster Juice
    • Pivotal Physiotherapy is now open for patients by appointment only. No other access to the Dow Centennial Centre is permitted at this time.
  • Fort Heritage Precinct
  • Fort Saskatchewan Curling Rink
  • Fort Saskatchewan Gymnastics Centre
  • Fort Saskatchewan Public Library
  • Fort Saskatchewan RCMP and Municipal Enforcement Services building; visitors can call from an external phone on the building to discuss their service needs. More information on detachment service changes
  • Harbour Pool
  • JRC Arena
  • Pioneer House
  • Royal Canadian Legion
  • Shell Theatre
  • Sportsplex Arena
  • Taurus Field

City Programs and Memberships

All monthly and annual facility memberships will be suspended during the closure. If you wish to request a refund, please contact the facility as administration staff are available to answer your questions.

Summer Programs Update

Outdoor summer camps are included in Phase 1 of Alberta’s Relaunch Strategy.

Registered outdoor fitness classes are set to start on June 1st. Registration will open online starting Monday, May 25th via GoLeisure.

Classes will take place at West River’s Edge and Taurus Field to allow for physical distancing; 2m separation between each participant and between participants and the instructor. All participants must arrive prepared for class as no change rooms or equipment will be provided. Too limit exposure, participants will be asked to arrive 10 minutes before the start of class and to leave right after. For the safety of everyone, each participant will be asked screening questions about their health and if they have travelled outside of country. If it rains, classes will be cancelled.

Classes are (full descriptions are available on GoLeisure):

  • Meditation Variety
  • Speed - Power – Strength
  • Outdoor Yoga
  • Tough Turf
  • Cardio Core & More
  • Turf HIIT
  • EMOM (Every Minute On the Minute)
  • Field of Fit Dreams
  • EDGE - Endurance-Discipline-Goals-Extreme
  • Run Training plus Fitness Training (18yrs+)
  • Total Body Toning

For participants currently registered in cancelled classes there are several options:

  1. Refund: It may take several weeks for refunds to be processed and we ask for your patience as we work through this. 
    • If you paid over the phone via credit card, your full refund will go directly back on to your credit card with normal bank processing wait times of 5-10 business days.
    • Transactions paid in-person by credit or debit will be refunded by cheque. It may take several weeks to process and mail refund cheques.
  2. Credit on account: You are welcome to leave the full amount of the camp as a credit on your account to use towards future programs.

Community Supports

Community Wellness

To help residents through this difficult time, we have added a list of activities that might help pass the time.

Check out our Community Wellness page

Community Support List

We have also compiled a list of Community Support information for residents, including information on counselling, family support, grocery delivery and pickup, and more.

Check out our Community Supports List

Essential Services

Essential services are public services, if interrupted, would endanger the life, personal safety or health of the public. These services are also necessary to the maintenance and administration of the rule of law and public security.

The intent of this list is to provide general guidance to business owners and operators. It is not meant to be exhaustive.

View the GOA Essential Services List

Financial Support

Government Supports

Anyone experiencing financial challenges is encouraged to access provincial and federal supports.

The Alberta Government is providing financial support to Albertans. Canadian workers and businesses can also access support outlined in Canada’s Economic Response Plan.

View all financial support options available to residents

Local Businesses

For our local business community, we have created a COVID19 Resources for Businesses page and will continually update it as more information becomes available.
Online Services

We recommend calling before visiting any City administration building to see if we can assist you over the phone or online.

To enhance social distancing, you can access the following City services online:

Reporting, Violations and Fines

All complaints regarding violations to the public health orders must be submitted online. Public Health Inspectors will review and then dispatch the appropriate enforcement agency.

Municipal Enforcement Services will respond to calls for service and incidents to seek voluntary compliance of all public health orders related to COVID-19 and if needed issue a fine.

Tips Sheets:

Help Stop the Spread        Reporting and Fines

Resources on COVID-19
 Get your facts from reliable sites:
What is Coronavirus (COVID-19)?

Coronaviruses are a large family of viruses that circulate in animals including humans and may cause illness in them. Human coronaviruses are common and can range from mild illnesses such as the common cold, to severe illnesses such as Severe Acute Respiratory Syndrome Coronavirus (SARS CoV) and Middle East Respiratory Syndrome Coronavirus (MERS CoV).

Protect and prevent the spread

Influenza and other common viruses remain the most likely cause of a respiratory infection. To protect yourself and others:

  • use good hygiene practices, such as frequent handwashing
  • cover coughs and sneezes
  • avoid touching eyes, nose and mouth with unwashed hands
  • stay at home and away from others if you are feeling ill
  • individuals with concerns about symptoms should call Health Link (811) unless severely ill in which case you should call 911 and inform the operator that you suspect COVID-19
  • live your life – a balanced diet, enough sleep and good fitness levels may help prevent catching the virus and will help with a quicker recovery, if caught

Download a Help Prevent the Spread poster 

Shell Theatre

At the Shell Theatre, we are doing our best to work with the artists and groups to re-schedule events for when it is safe to do so. All shows that were scheduled up to June 30th have either been cancelled or postponed as noted on our Shell Theatre Events page.

If your event has been postponed
Please hold on to your tickets until new dates are announced by email and social media. At that time, you can decide to keep the same tickets for the new date or obtain a full refund.

If your show has been cancelled
We will be in touch with you directly and you will be refunded the full amount of the ticket. Please allow up to 30 business days for the refund to be processed.

Shell Theatre Staff

Subsidized Programs

Connecting Families
The Connecting Families initiative helps bridge the digital divide for Canadian families who may struggle to afford access to home Internet. Eligible Canadian families will be able to access high speed Internet service packages for $10 per month from participating Internet Service Providers.

View more information on Connecting Families

Sign up for the Connecting Families Initiative

Support Lines

Family and Community Support Services (FCSS) is opening a support line to connect with residents through the COVID-19 pandemic. If individuals have questions on how to access resources or find themselves navigating supports that are unfamiliar to them, they can call the line to discuss their needs.

The support line is 780-992-6281 and will be available starting Tuesday, April 14 during the following hours until further notice:

  • Monday, Thursday and Friday — 8:00am to 4:30pm
  • Tuesday and Wednesday — 8:00am to 8:00pm
  • Saturday — 10:00am to 2:00pm

You can request a wellness check through the support line or by emailing FCSSinfo@fortsask.ca. If you are feeling isolated or concerned for someone who is, let us know and we will call and check in. FCSS is also available to discuss mental health and emotional wellness.

Family Violence Supports

  • Family Violence Info Line 310-1818 | 24/7 | 170+ languages
  • Chat online alberta.ca/SafetyChat | 8:00am to 8:00pm Daily
Taxes & Utilities

To provide relief to those residents and businesses that are experiencing financial challenges due to the COVID-19 pandemic, City Council has approved the following changes to late fees and penalties on Taxes and Utilities.

Taxes

City Council approved to extend the penalty free period for late payments of municipal property taxes due June 30, 2020.

More information on Property Tax Payments Penalties in 2020

The City is pleased to now be offering credit card payments for tax accounts through PaySimply.
 

Utilities

Late fees and penalties will be waived on utility bills (water, sewer and waste) for the 90 days (March 23 – June 22, 2020).

We encourage all of our customers to keep accounts in good standing. We will continue to send the utility bills each month. Please contact the City’s utility billing staff at 780-992-6200 or by email at utilityclerk@fortsask.ca as soon as possible if you need to make these arrangements.

More information on Utility Payments during the COVID-19 response

Toilet Paper and Non-Flushables

A reminder to residents: Please do not flush facial tissues, paper towel, pre-packaged disinfecting wipes, flushable wipes or latex gloves down the toilet. Flushing products other than toilet paper can cause serious clogs in your home plumbing and city infrastructure.

More information on sewer backups

We ask residents to follow our procedures for curbside collection, of recycling organics and garbage.

Transit

Fares Temporarily Suspended
Effective March 27, 2020, all public transit is now FREE. In response to the COVID-19 pandemic, Fort Sask Transit is temporarily suspending fares for ALL Transit services including routes 582, 583 and 584 and route 580 to Edmonton’s Clairview Station.

Refunds and Reimbursements
Customers who have already purchased their April passes through retailers, will have options to exchange their April pass for a future monthly pass at City Facilities once they resume regular operations, or request a refund.

Local Service Reduced and Saturday Added
Effective April 14, 2020, local routes 582 and 583 will operate Monday to Saturday on a 60 minute frequency until June 28, 2020. Route 580 to Edmonton and the Green route 584 will not be impacted.

View the Revised Schedule

Download the Passio GO app for access to real-time bus tracking, route and schedule information as well as transit alerts.

Apple Store Download button             Google Play Download button

Waste

Fort Saskatchewan residents experiencing an increase in household waste due to the COVID-19 situation, are encouraged to call the Waste Hotline (780-992-6218) to explore their options. Those who are sorting their waste and having difficulty with the current service levels may be provided with additional provisions, on a case by case basis.

Please be advised that the Transfer Station does not have the ability to waive fees. You must call the Waste Hotline to be considered for limited free drop-off of materials.


Additional Resources

Fort Saskatchewan COVID-19 Relaunch Report

Government Roles and Responsibilities during COVID-19

Sign up for Fort Sask Alerts