Sewer Backups

If you are having a sewer backup please call:

Monday-Friday: 8:00am – 4:30pm

After Hours: 780-439-7574

The call centre will take your information, and a utility operator will return your call within half an hour.

If you notice an issue with the sewer, please contact us through Fort Report. A City employee will be in contact within 48 hours.

Learn how to prevent sewer backups before they happen and protect the environment. Visit


  • Don't pour fats, oils or grease down the drain. Instead, collect and dispose them into your green organics cart.
  • Avoid flushing wipes and other hygiene products; even products labelled as flushable can clog pipes.
  • Take unused medications to the pharmacy for disposal rather than flushing them down the toilet. Pharmaceuticals are not treated and end up in our water and environment.
  • Properly dispose of household hazard waste. Materials such as paints, glycol and motor oils are accepted at the Fort Saskatchewan Transfer Station year round.
  • Set aside pesticides, herbicides, solvents, and chemicals for the Toxic Round-Up collection event or take to an eco centre in the region.
  • Use your organics cart for vegetable peelings and food instead of a garborator. Ground organic materials cost more to treat and must be disposed of at the wastewater treatment plant.