Shell Theatre Guidelines

As we welcome our patrons back to the Shell Theatre there are some changes you will notice. These changes are put into place to ensure a safe and entertaining experience for all in attendance.

Sherritt Cultural Pavilion Shell Theatre Re-opening Plan

What patrons should do

  • Arrive at the Theatre at the arrival time marked on your ticket so that we can control and stagger audience entrance to the seats.
  • Wear a mask (required in all public City facilities, including the Shell Theatre).
  • In the Theatre Lobby, check for signage so you enter the correct theatre door
  • Exiting the theatre at intermission and at the end of performance will be directed by our Shell Theatre staff to control distancing between patrons.

What we are doing to keep you safe

Self-screening prior to the show: You may be reminded before the show to self-screen and check for symptoms. “Know-Before-You-Go” symptom checks are a great way to keep everyone safe.

COVID-19 Typical Symptoms

Staggered entry and exit times will be based on seat location. When purchasing you will see your arrival time for the seats you have chosen.

Physical Distancing remains a vital part of keeping safe. Floor markings will identify 2m separation zones. Barriers such as stanchions may be used as well.

Limitations on Capacities: The City of Fort Saskatchewan will adhere to Alberta Health Service guidelines and instructions from the City’s COVID-19 Task Force. The Sherritt Cultural Pavilion will host a variety of activities while ensuring attendees, including artists, staff and patrons, remain within the current capacity limits set forth by the Chief Medical Officer of Health. Public access will be restricted to those attending the event.

Distanced Seating: To remain physically distanced from other patrons we have created distanced seating with assigned seats so you can remain with your cohort group.

Facial Coverings / Masks: Alberta Health Services recommended all patrons wear masks when 2m distancing could not be maintained. The CMOH updated this and recommends masks be worn at all times when in public. On August 10, the City is introducing a mandatory facial covering plan for City Facilities making it mandatory to wear an approved facial covering in publicly accessible areas. For this reason, all patrons are required to wear a mask in the Sherritt Cultural Pavilion. Limited exceptions exist. Consult a staff member if you have questions.

All City Staff will wear a facial covering when in a publicly accessible area, and elsewhere when 2m distancing cannot be maintained.

Building division: City staff will separate the Sherritt Cultural Pavilion from the Dow Centennial Centre through locked doors and proper directional signage that will be in place to manage the separation. Based on location and required access to resume activities, the Lions Banquet Hall will be considered part of the Sherritt Cultural Pavilion.

Cleaning and custodial services have been enhanced for all high touch points in the venue.

Contact tracing: At any time you may be asked to provide information about patrons attending events for Alberta Health Services contact tracing purposes.

Refunds: If you are unable to make it to the event please contact the Shell Theatre to discuss your options. While refunding is not our standard practice, we are not in standard times - we will do our best to accommodate all requests.

Event breaks: Intermissions or program breaks may vary depending on the event. Physical distancing must be maintained any time people need to leave their seat.

Bar Services: Existing Theatre bar services may change depending on the event and venue capacities.

On-site Retail Sales: Additional vendors (such as photography, videography and merchandise, etc.) may be different from how you remember. Online options may be available when they are not offered in the venue.

Should you have any questions or concerns about attending an event at the Shell Theatre, please give us a call at (780) 992-6400.