The City's administrative structure has a City Manager and three Divisions:

  • Corporate Services
  • Infrastructure & Planning Services
  • Community & Protective Services

City of Fort Saskatchewan organization structure chart

Office of the City Manager

The following department(s) fall under the Office of the City Manager: Administrative Assistant

General Inquiries: 780-992-6200

Troy Fleming , City Manager
Ph: 780-992-6212
Email Troy Fleming

City Hall
10005 – 102 Street
Fort Saskatchewan, AB T8L 2C5

Hours of Operation:
8 am - 4:30 pm
Monday to Friday (closed Statutory Holidays)

View the Senior Leadership Service Levels

Corporate Services

The following departments fall under Corporate Services:

  • People Services
  • Corporate Communications
  • Information Technology
  • Financial Services
  • Legislative Services

People Services

We are a positive team committed to excellence in customer service. From an individual's first inquiry about a vacant position to retirement, we strive to treat everyone with respect, understanding and individual attention.

By making this commitment to our community, our office holds a high level of mutual trust and respect.

View the People Services Department Plan

Services we offer

Human Resources

  • Recruitment, attraction and retention of our workforce
  • Compensation planning and management
  • Training, professional development and performance management
  • Collective agreement, policy and procedure negotiation, creation and support

Payroll and Benefits

  • Payroll processing and financial reconciliation and reporting
  • Payroll and benefits administration
  • Grant applications and liaise with service providers

Health and Safety

  • Healthy and safe work environment for staff, residents and visitors
  • Ensure City wide compliance with the ŽOccupational Health Safety Act, Regulation and Code
  • Workers Compensation Board regulatory and legislation requirements

View the People Services Service Levels

Contact us

Email People Services

Corporate Communications

We strive to engage citizens, employees and stakeholders about issues that affect their lives. We achieve this through clear communication, making information easily accessible and marketing our services.

View the Corporate Communications Department Plan

Services we offer

  • Internal communications
  • Crisis communications
  • Event planning
  • Speech writing
  • Public engagement
  • Media Relations
  • Social Media Administration
  • Manage the City's corporate image
  • Market the City's brand throughout the Capital Region
  • Produce marketing materials for City programs and services

View the Corporate Communications Service Levels

Contact us

Email Corporate Communications

Information Technology

In the Digital Age Information Technology is crucial to the success of any organization. Our IT department is one of the driving forces behind the City's successes. They empower our staff with the technological tools and enterprise solutions to do their job effectively and efficiently.

View the Information Technology Department Plan

Services we offer

  • Internal communications
  • Crisis communications
  • Event planning
  • Speech writing
  • Public engagement
  • Media Relations
  • Social Media Administration
  • Manage the City's corporate image
  • Market the City's brand throughout the Capital Region
  • Produce marketing materials for City programs and services

View the Information Technology Service Levels

Contact us

Email our IT Department

Financial Services

We believe that customer service is paramount. We provide timely, accurate and transparent information to all stakeholders. We value efficiency and choose methods, develop policies and engage in practices that minimize the use of resources while maximizing the results.

View the Financial Services Department Plan

Services we offer

  • Financial transaction processing; accounts payable, accounts receivable, and cash receipting
  • Prepare annual financial statements for the City and Fort Saskatchewan Public Library
  • Property tax
  • Property assessment
  • Tax notice preparation and distribution
  • Maintain the property assessment database
  • Utility collection and billing
  • Debenture funding application and payment tracking
  • Craft financial policies
  • Develop, coordinate, monitor and report budget information
  • Long Term Financial Planning
  • Administer grant applications and reporting Tangible Capital Asset administration

For more information, visit the Budget and Finances section.

View the Financial Services Service Levels

Contact us

Ph: 780-992-6228
Email Financial Services

Budget and Long Term Planning
Ph: 780-992-6583

Legislative Services

We believe that every person that lives in our community can rely on a transparent government. We promote accountability and protect our community's assets, employees and citizens from litigation, loss, damage or injury.

View the Legislative Services Department Plan

Services we offer

Legislative Support

  • Coordinated legislative support to Council, the City Manager and all City departments
  • Maintain an official and impartial record of City Council decisions
  • Facilitate public access to the legislative process
  • FOIP Coordinator
  • Administer insurance and risk management portfolio
  • Provide support to City staff with the development and review of contracts, agreements, bylaws and policies

Elections and Census

Records Management

  • Electronic storage of corporate records
  • Secure retention of all corporate documents

Boards and Committees

View the Legislative Services Service Levels

Contact us

Ph: 780-992-6236
Email Legislative Services

Infrastructure & Planning Services

The following departments fall under Infrastructure & Planning:

  • Planning & Development
  • Fleet, Facilities & Engineering
  • Public Works
  • Utilities & Sustainability
  • Economic Development

Planning & Development

Planning & Development represents the City's interests throughout the development process. We work with the community to develop and implement long range Planning Documents to achieve our community vision; Engaged People, Thriving Community.

View the Planning & Development Department Plan

Services we offer

  • Development & Building Permits
  • Redistricting Applications
  • Subdivision Applications
  • Compliance Certificates
  • Safety Codes Services

View the Planning & Development Service Levels

Contact us

Lower Level, City Hall - 10005 102 Street
Ph: 780-992-6198
Fax: 780-992-6180
Email Planning & Development


Building Permit: 780-992-6207
Electrical Permit: 780-454-5048
Plumbing/Gas Permit: 780-992-6207

Fleets, Facilities & Engineering

We believe our community deserves sustainable infrastructure. We provide the best value in the purchase, construction and lifecycle costing of the City's infrastructure. All of our purchases and construction projects meet leading edge best practices for environmental stewardship. The result is our infrastructure is sustainable, innovative and environmentally conscious.

View the Fleets, Facilities & Engineering Department Plan

Services we offer

Engineering Standards

Capital Project Management

  • Oversee construction projects; roads, utilities, facilities and parks
  • Fleet and Mobile Equipment procurement

View the Fleets, Facilities & Engineering Service Levels

Contact us

Email Fleets, Facilities & Engineering

Public Works

We believe that every person who lives in and visits our City instantly experiences our contribution to its beauty and safety.

We have systematically designed operations and maintenance programs to ensure our trees, shrubs, grasses, trails and roadways look their best. We pride ourselves on our snow and ice removal programs our utility operations, and our transit system.

View the Public Works Department Plan

Services we offer

Snow Clearing

Parks, Arenas and Facilities

  • Maintain parks, green spaces, trails, playgrounds and sports fields
  • Maintain trees, boulevards, shrubs and flower beds
  • Manage City cemetery and memorials
  • Maintain and clean all City owned facilities and buildings
  • Make and maintain ice at City arenas
  • Maintain trails, sidewalks, pedestrian bridges and tunnels

Roads, Utilities and Equipment

  • Maintain road surfaces, traffic lights, signs, bridges and medians
  • Maintain water, sanitary sewer, storm water systems and pumping stations
  • Maintain boat launch and docks
  • Maintain all City owned mobile equipment
  • Maintain water distribution and sewage collection systems (in collaboration with regional commissions)
  • Manage residential and commercial solid waste and recycle collection contracts
  • Maintain and manage the City's Transfer Station
  • Manage the City vehicles and equipment fleet
  • Provide local commuter transit services (in collaboration with the Edmonton Transit System)

View the Public Works and Utilities Service Levels

Contact us

Email Public Works

Utilities & Sustainability

We provide programs that protect the safety and well-being of our community and environments. Access to clean drinking water and the removal of sewer and waste is a key preventative public health measure.

We are responsible for the policies, standards and programs that ensure the City’s utility infrastructure assets are optimally maintained.

We also lead the City environmental stewardship initiatives, advancing the City’s commitment to using our resources wisely.

View the Utilities & Sustainability Department Plan

Economic Development

We believe that businesses are the heart and soul of a community. A thriving business community creates a healthy, prosperous urban area which attracts people to live, work, play and invest. We are strategic by design and systematically create an economic environment that supports and fosters business attraction, retention and growth. We focus on enhancing the overall quality of life for Fort Saskatchewan residents by maintaining a vibrant and economically viable business community.

View the Economic Development Department Plan

Service we offer

  • Industrial, Commercial and Residential Growth and Development
  • Business retention and attraction
  • Promote and attract opportunities within Alberta's Industrial Heartland
  • Affordable Housing
  • Business Licensing

View the Economic Development Service Levels

Contact us

Ph: 780-992-6200
Email Economic Development

Community & Protective Services

The following departments fall under Community & Protective Services:

  • Culture and Recreation Services
  • Fire Services
  • Protective Services
  • Family & Community Support Services

Culture and Recreation Services 

Culture and Recreation Services supports a thriving and inclusive community through performing and visual arts, history and heritage, community events, promoting an active and healthy lifestyle, and supporting our sports and culture community. Our city comes alive with recreational activities, events, performances, and programs that bring people together to enjoy and engage in.

Our goal is to enhance the quality of life of every citizen in our community. We offer cultural experiences that create an unbreakable sense of pride at the core our community. Our health and wellness programs provide the tools to enable healthy lifestyles. We plan programs and services within our facilities in consultation with our user groups and community stakeholders.

View the Culture and Recreation Services Department Plan

Services we offer

  • Arena programming and rentals
  • Fitness and wellness programs
  • Fitness Centre operation
  • Taurus Field programming and rentals
  • Soccer Field programming and rentals
  • Gymnasium and Flex Hall programming and rentals
  • Facilitate bookings and rentals
  • Offer public swimming lessons, rentals, school programs and community organization programs
  • Provide summer camp opportunities
  • Ensure accessibility to culture and recreation programs
  • Performing Arts Theatre programming and rentals
  • Art galleries and public arts programs
  • Arts and culture programming
  • Hosting and supporting community events
  • Tourism advertising and visitor information
  • Offer a unique experience with our sheep grazing program
  • Supporting our invaluable volunteers
  • Heritage building preservation
  • Program and operate the Fort Heritage Precinct including curricular and public programming

View the Culture and Recreation Services Service Levels

Contact us

City Hall: 780-992-6280
Dow Centennial Centre: 780-992-6400
Harbour Pool: 780-992-6162

Fire Services

We want every person who lives in and visits our City to feel protected and safe. Our exemplary fire service ensures the protection and preservation of life, property and the environment. We provide timely and effective fire response to emergency situations that threaten life, health, property and the environment.

View the Fire Services Department Plan

Services we offer

  • Fire Rescue Operations
  • Fire Prevention and Inspections
  • Fire Equipment and Inventory
  • Maintain and update the Municipal Emergency Plan

View the Fire Services Service Levels

View the Fire Services Department Service Level Policy

Contact us

Ph: 780-998-4858
Email Fire Services

Protective Services

We want every person who lives or visits our City to instantly feel cared for and protected. We provide a balance of enforcement and education which contributes to the quality of life here in Fort Saskatchewan. Law enforcement is the framework of what we do, but humanity and caring are why we do it.

View the Protective Services Department Plan

Services we offer

Policing (RCMP)

  • Collision Reporting
  • Crime Prevention
  • Criminal Calls & Investigations
  • Fingerprinting Services
  • Police Information Checks
  • School Resource Officer Program
  • Traffic Enforcement
  • Victim Services

Complaints: 780-992-6100

Municipal Enforcement

  • Animal Control
  • Bylaw Enforcement
  • Traffic Enforcement

Complaints: 780-997-7930

Hours: Monday - Sunday, 7:00 am - 8:00 pm

CLOSED most Statutory Holidays

Animal Control

  • Response to all calls for service and proactive patrols
  • Education initiatives, media communications and portable signs
  • Enforcement of the Animal Control Bylaw
  • Partner with RCMP on dangerous dogs or protection of animals

Phone: 780-997-7930

View the Protective Services Service Levels

Contact us

Email Protective Services

Family & Community Support Services (FCSS)

The FCSS philosophy is based on belief that self-help contributes to a sense of integrity, self-worth and independence. Programs developed are intended to help individuals in their community to adopt healthy lifestyles, thereby improving the quality of life and building the capacity to prevent and/or deal with crisis situations should they arise.

View the FCSS Department Plan

Services we offer

  • Services, programs, and events available to seniors
  • Identifying and addressing youth, young adult, and family social issues in the community
  • Giving individuals, couples, and families affordable and professional counselling.

View the FCSS Service Levels

Contact us

Ph: 780-992-6267
Email FCSS

Additional resources

City Programs by Department

City Programs - Costing